Terms and Conditions

By accessing Tez888, users agree to abide by the platform’s Terms and Conditions, Privacy Policy, and Cookies Policy. These agreements ensure responsible and secure use of the platform, requiring compliance with specified terms and guidelines.

User Obligations

To use Tez888, users must:

  • Be at least 18 years old or the legal adult age in their jurisdiction.
  • Reside in a country where participation on Tez888 is legal.
  • Have the financial means to engage with the platform.

Users are responsible for adhering to legal age requirements, residing in permitted regions, funding their accounts, using the platform individually, and assuming accountability for their actions. Tez888 reserves the right to close accounts and report any suspected illegal activities to the authorities. Violations may result in frozen balances, invalidated withdrawals, and confiscated deposits or winnings.

Account Registration

To participate, users must register an account with accurate information. Maintaining the confidentiality of login credentials is essential. Each user is permitted only one account. Failure to notify Tez888 about shared household, IP address, or device usage may lead to account suspension or termination, along with the loss of associated privileges.

Account Management

Tez888 may void transactions due to suspicious activities or technical errors. Fraudulent, unlawful, or dishonest behavior is strictly prohibited and may result in account blocking. In severe cases, Tez888 may report such incidents to the relevant authorities.

Account Closure

Users can request account closure by contacting customer support. Tez888 reserves the right to close accounts and refund balances, deducting applicable charges, at its discretion. This ensures users retain control over account management while adhering to platform policies.

Withdrawals

Withdrawals require verification and adherence to platform guidelines. Processing times vary, and limits or fees may apply. Users can make free withdrawals daily within their loyalty-level limits; subsequent withdrawals may incur charges. Erroneously credited winnings remain the property of Tez888. Withdrawal requests are processed within 12 hours, ensuring secure and fair financial transactions.

Deposits

Deposits must be made through approved methods and used responsibly, in compliance with Anti-Money Laundering (AML) policies.

Live Customer Service

Tez888’s chat feature is moderated to maintain a positive environment. Prohibited activities include sharing offensive content, false statements, defamation, advertising, and collusion. Violations may result in chat removal or account termination.

Technical/Game-Related Issues

Tez888 is not liable for technical disruptions, delays, or communication failures during participation. In the event of a system malfunction, all affected transactions will be voided. Refunds, where applicable, are at Tez888’s discretion and aim to address user concerns fairly.

Complaints

For any issues, contact the customer support team at [email protected]. Provide transaction details for specific inquiries. Tez888 is committed to resolving complaints promptly, with final decisions on disputed transactions.

KYC (Know Your Customer)

Tez888 employs the KYC process to verify user identities, ensuring compliance with legal and security standards.

Steps in the KYC Process

  1. Document Verification
    • Proof of Identity (Any 1): Passport, Driving License, PAN Card, Aadhaar Card, or Voter ID.
    • Proof of Address (Any 1): Passport, Driving License, Aadhaar Card, or Voter ID.
  2. Document Submission
    • Upload required documents via the secure platform or share them with Chat Support.
    • Alternatively, email documents to [email protected].
  3. Verification Process
    • The compliance team reviews documents to ensure accuracy. Discrepancies or low-quality submissions may require resubmission or a Video KYC.
  4. Approval or Rejection
    • Verified accounts can use the platform without restrictions. Issues may require additional information or corrections.
  5. Ongoing Monitoring
    • Periodic checks or updated documents may be requested, especially for large transactions or suspicious activities.

Tez888 is dedicated to maintaining a secure and fair environment for all users.

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